FAQs • St. Clair Shores, MI • CivicEngage

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How does a water main break affect my water?: If there is a water main break in your area, you could lose water pressure and/or your water could become a brownish/rust color. The brownish/rust color is the result of iron deposits that are in the system and are not harmful. Avoid washing clothes or using the hot water as it could possibly stain clothing or leave deposits in the hot water tank.

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1. Who can I call to report a water or sewer emergency after the DPW is closed?: REPORT AN EMERGENCY
To report a water or sewer emergency after hours, call Police Dispatch at 586-777-6700.

2. I've heard my drinking water faucet has an aerator. What is it?: The Michigan Department of Health and Human Services (MDHHS) has this flyer that explains what an aerator does and steps you can take to help keep it clean.

3. How does a water main break affect my water?: If there is a water main break in your area, you could lose water pressure and/or your water could become a brownish/rust color. The brownish/rust color is the result of iron deposits that are in the system and are not harmful. Avoid washing clothes or using the hot water as it could possibly stain clothing or leave deposits in the hot water tank.

4. What should I do if water is coming up from the floor drains in my basement?: If your sewer service line is not routinely snaked, you could have a blockage in your sewer service line and you would need to contact a plumber to snake your line. Please inform the City so we can ensure that the sewer main is clear.